ServicePRO vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | Halo Service Desk |
|---|---|---|
| Overall rating | 3.4 | 4.5 |
| Review count | 12 | 17 |
| Ease of use | 8.0 | 9.5 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 8.4 | 9.5 |
| Meets requirements | 8.4 | 8.9 |
| NPS | -8.333333 | 64.705882 |
| Small Business | 0.0% | 47.1% |
| Mid-Market | 58.3% | 35.3% |
| Enterprise | 41.7% | 17.6% |
| Total page views | 60 | 90 |
| Total LLM citations | 63 | 472 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.