ServicePRO vs. ConnectWise RMM
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | ConnectWise RMM |
|---|---|---|
| Overall rating | 3.4 | 4.1 |
| Review count | 12 | 83 |
| Ease of use | 8.0 | 8.5 |
| Ease of setup | 8.9 | 8.1 |
| Quality of support | 8.4 | 7.9 |
| Meets requirements | 8.4 | 8.6 |
| NPS | -8.333333 | 46.25 |
| Small Business | 0.0% | 66.3% |
| Mid-Market | 58.3% | 28.9% |
| Enterprise | 41.7% | 4.8% |
| Total page views | 60 | 920 |
| Total LLM citations | 63 | 6,187 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture.
- Ease of Use
- Remote Access
- Automation
- All-in-One Solution
- User Interface
- Easy Deployment