ServicePRO vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | ServicePRO | CA Service Desk Manager |
|---|---|---|
| Overall rating | 3.4 | 4.2 |
| Review count | 12 | 20 |
| Ease of use | 8.0 | 8.4 |
| Ease of setup | 8.9 | 7.4 |
| Quality of support | 8.4 | 8.6 |
| Meets requirements | 8.4 | 8.7 |
| NPS | -8.333333 | 47.368421 |
| Small Business | 0.0% | 15.0% |
| Mid-Market | 58.3% | 30.0% |
| Enterprise | 41.7% | 55.0% |
| Total page views | 60 | 90 |
| Total LLM citations | 63 | 105 |
ServicePRO
ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows.
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.