ServiceNow Software Asset Management vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow Software Asset Management | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 59 | 789 |
| Ease of use | 9.0 | 9.1 |
| Ease of setup | 8.5 | 8.8 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 60.869565 | 53.333333 |
| Small Business | 1.7% | 8.2% |
| Mid-Market | 25.4% | 68.0% |
| Enterprise | 72.9% | 23.9% |
| Total page views | 153 | 1,346 |
| Total LLM citations | 1,008 | 9,590 |
ServiceNow Software Asset Management
Track and manage software licenses across the enterprise from a unified platform. Reduce costs, stay compliant, and align use to business need. SAM runs on the Now Platform®, a single system of action for the enterprise.
- Ease of Use
- User Interface
- Interface Usability
- Tracking Performance
- Learning Ease
- Learning
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction