G2 Vendor Directory

ServiceNow Security Operations vs. ReliaQuest GreyMatter

A side-by-side comparison based on G2 review data.

MetricServiceNow Security Operations

by ServiceNow

ReliaQuest GreyMatter

by ReliaQuest

Overall rating4.34.7
Review count8520
Ease of use8.59.0
Ease of setup8.18.7
Quality of support8.69.2
Meets requirements8.99.2
NPS54.87804985
Small Business16.9%29.4%
Mid-Market23.4%47.1%
Enterprise59.7%23.5%
Total page views593535
Total LLM citations2,4002,209

ServiceNow Security Operations

ServiceNow Security Operations is a sophisticated software solution designed to enhance threat and vulnerability management as well as incident response for organizations. By leveraging artificial intelligence, this platform empowers security teams to operate more efficiently and effectively, allowing for streamlined collaboration across IT, security, and risk management departments. The primary goal of ServiceNow Security Operations is to simplify complex security processes while minimizing risks associated with cybersecurity threats.

Pros

  • Integration Capabilities
  • Integration Support
  • Integrations
  • Ease of Use
  • Incident Management
  • Workflow Management

ReliaQuest GreyMatter

ReliaQuest’s agentic AI security operations platform, GreyMatter, allows security teams to detect threats at the source, contain them in under 5 minutes, and eliminate Tier 1 and Tier 2 work for faster investigation and response. GreyMatter orchestrates 6 agentic AI personas with 200+ agent skills and 400+ AI tools to exponentially scale security operations and help organizations predict what's next.

Pros

  • Features
  • Customer Support
  • Centralized Management
  • Ease of Use
  • Easy Integrations
  • Integrations