ServiceNow Security Operations
Reviews
Star rating
Rank in Security Orchestration, Automation, and Response (SOAR)
Pros and cons
Pros
- Integration Capabilities
- Integration Support
- Integrations
- Ease of Use
- Incident Management
- Workflow Management
Cons
- Integration Issues
- Difficult Setup
- Licensing Issues
- Complexity
- Missing Features
- Difficult Customization
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 16.9% |
| Mid-Market | 23.4% |
| Enterprise | 59.7% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.8 |
| 2025 Q2 | 13 | 4.5 |
| 2025 Q3 | 2 | 5.0 |
| 2025 Q4 | 3 | 4.3 |
| 2026 Q1 | 3 | 3.8 |
| 2026 Q2 | 32 | 4.4 |
| 2026 Q3 | 14 | 4.2 |
Satisfaction ratings
What reviewers say
Organized Incident Tracking and Automations, but a Complex UI at First
“I like how it keeps security incidents and vulnerabilities organized in one place. The automated workflows and integrations make tracking and resolving issues much easier.”
Security guard
“ServiceNow has solid security procedures in place, along with clear guardrails that help keep things controlled and consistent.”
Clear Incident Stages and Organized UI, with Helpful AI Correlation
“The strongest part of ServiceNow Security Operations for me is how clearly it exposes every stage of an incident, rather than leaving me guessing about what’s happening next. The UI keeps alerts, cases, and investigation details well organized, which makes it easier for me to und”