G2 Vendor Directory

ServiceNow IT Asset Management vs. Device42, A Freshworks Company

A side-by-side comparison based on G2 review data.

MetricServiceNow IT Asset Management

by ServiceNow

Device42, A Freshworks Company

by Device42

Overall rating4.34.7
Review count55152
Ease of use8.59.0
Ease of setup8.18.7
Quality of support8.79.6
Meets requirements9.09.1
NPS51.20147979.166667
Small Business8.9%17.6%
Mid-Market24.4%37.3%
Enterprise66.7%45.1%
Total page views2,814325
Total LLM citations6,9733,077

ServiceNow IT Asset Management

Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB.

Pros

  • Asset Management
  • Ease of Use
  • Integrations
  • Tracking
  • Features
  • Automation

Device42, A Freshworks Company

With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors.

Pros

  • Asset Management
  • Ease of Use
  • Tracking
  • Productivity Improvement
  • Solutions