ServiceNow EmployeeWorks vs. Zendesk for Employee Service
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow EmployeeWorks | Zendesk for Employee Service |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 167 | 112 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.4 | 9.1 |
| Quality of support | 8.8 | 9.1 |
| Meets requirements | 8.5 | 9.3 |
| NPS | 56.338028 | 66.055046 |
| Small Business | 15.4% | 26.4% |
| Mid-Market | 16.1% | 54.7% |
| Enterprise | 68.5% | 18.9% |
| Total page views | 1,317 | 519 |
| Total LLM citations | 723 | 2,790 |
ServiceNow EmployeeWorks
Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages.
- Efficiency
- Ease of Use
- Innovation
- AI Integration
- Time-Saving
- Efficiency Improvement
Zendesk for Employee Service
Zendesk for Employee Service is an easy to use, AI-powered solution designed to streamline internal service delivery across IT Service Management (ITSM), Human Resources Service Management (HRSM), and other internal support. Built on the Zendesk Resolution Platform and powered by AI trained on 18+ billion service interactions, Zendesk empowers teams to provide fast, accurate resolutions, increasing employee satisfaction and productivity.
- Ease of Use
- Features
- Time-saving
- Customer Support
- Helpful
- Useful