G2 Vendor Directory

ServiceNow Cloud Observability (formerly LightStep) vs. Rakuten SixthSense Observability

A side-by-side comparison based on G2 review data.

MetricServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Rakuten SixthSense Observability

by Rakuten SixthSense

Overall rating4.64.6
Review count2053
Ease of use9.39.4
Ease of setup9.09.4
Quality of support9.79.4
Meets requirements9.29.1
NPS73.68421182.692308
Small Business20.0%15.1%
Mid-Market35.0%37.7%
Enterprise45.0%47.2%
Total page views59252
Total LLM citations238504

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros

    Rakuten SixthSense Observability

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability - a next-generation APM tool that transforms the way you monitor, analyze, and optimize your applications and infrastructure. With its robust suite of features and advanced analytics, Rakuten SixthSense Observability empowers you to proactively identify and resolve issues, streamline operations, and enhance customer experiences.

    Pros

    • Monitoring
    • Implementation Ease
    • Customer Support
    • Ease of Use
    • Alerting System
    • Dashboard Usability