ServiceNow AI Agents vs. Resolve
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow AI Agents | Resolve |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 506 | 47 |
| Ease of use | 8.5 | 9.2 |
| Ease of setup | 8.2 | 8.8 |
| Quality of support | 8.5 | 9.4 |
| Meets requirements | 8.5 | 9.2 |
| NPS | 46.581197 | 74.468085 |
| Small Business | 23.0% | 10.6% |
| Mid-Market | 25.3% | 34.0% |
| Enterprise | 51.7% | 55.3% |
| Total page views | 2,803 | 329 |
| Total LLM citations | 10,916 | 1,352 |
ServiceNow AI Agents
ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.
- Efficiency
- Ease of Use
- Messaging Automation
- Easy Integrations
- Helpful
- Bot Creation
Resolve
Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.
- Productivity Improvement
- Customer Support
- Efficiency
- Customer Engagement
- Issue Resolution
- Low Code