G2 Vendor Directory

ServiceNow AI Agents vs. Resolve

A side-by-side comparison based on G2 review data.

MetricServiceNow AI Agents

by ServiceNow

Resolve

by Resolve

Overall rating4.34.6
Review count50647
Ease of use8.59.2
Ease of setup8.28.8
Quality of support8.59.4
Meets requirements8.59.2
NPS46.58119774.468085
Small Business23.0%10.6%
Mid-Market25.3%34.0%
Enterprise51.7%55.3%
Total page views2,803329
Total LLM citations10,9161,352

ServiceNow AI Agents

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.

Pros

  • Efficiency
  • Ease of Use
  • Messaging Automation
  • Easy Integrations
  • Helpful
  • Bot Creation

Resolve

Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network operations teams time back to focus on strategic priorities with automation and orchestration capabilities that reduce alert noise by up to 80%, resolve incidents in minutes instead of hours, and scale operations efficiently. Forward-thinking global enterprises trust Resolve to drive operational efficiency and scale autonomous IT and network operations. Learn more at resolve.io.

Pros

  • Productivity Improvement
  • Customer Support
  • Efficiency
  • Customer Engagement
  • Issue Resolution
  • Low Code