ServiceNow AI Agents vs. Guru
A side-by-side comparison based on G2 review data.
| Metric | ServiceNow AI Agents | Guru |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 506 | 2,343 |
| Ease of use | 8.5 | 9.4 |
| Ease of setup | 8.2 | 9.4 |
| Quality of support | 8.5 | 9.5 |
| Meets requirements | 8.5 | 9.4 |
| NPS | 46.581197 | 82.835821 |
| Small Business | 23.0% | 13.9% |
| Mid-Market | 25.3% | 56.6% |
| Enterprise | 51.7% | 29.5% |
| Total page views | 2,803 | 6,409 |
| Total LLM citations | 10,916 | 35,704 |
ServiceNow AI Agents
ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.
- Efficiency
- Ease of Use
- Messaging Automation
- Easy Integrations
- Helpful
- Bot Creation
Guru
Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru unifies your company’s apps, chats, and docs into one governed knowledge layer, delivering cited, permission-aware answers, chat, and research across Slack, Teams, your browser, or even other AIs like ChatGPT and Claude. Every answer is grounded in verified knowledge, with built-in verification and lineage to ensure trust, compliance, and confidence at scale. Connect your knowledge.
- Ease of Use
- Helpful
- Comprehensive Information
- Easy Access
- Information Accuracy
- Efficiency