G2 Vendor Directory

ServiceNow AI Agents vs. Automation Anywhere Aisera Solutions

A side-by-side comparison based on G2 review data.

MetricServiceNow AI Agents

by ServiceNow

Automation Anywhere Aisera Solutions

by Automation Anywhere

Overall rating4.34.4
Review count506146
Ease of use8.58.7
Ease of setup8.28.3
Quality of support8.59.1
Meets requirements8.58.7
NPS46.58119760.150376
Small Business23.0%13.7%
Mid-Market25.3%21.9%
Enterprise51.7%64.4%
Total page views2,8031,052
Total LLM citations10,916146

ServiceNow AI Agents

ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 350+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps.

Pros

  • Efficiency
  • Ease of Use
  • Messaging Automation
  • Easy Integrations
  • Helpful
  • Bot Creation

Automation Anywhere Aisera Solutions

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience.

Pros

  • Helpful
  • Ease of Use
  • Customer Support
  • Automation
  • Artificial Intelligence
  • Customer Satisfaction