G2 Vendor Directory

ServiceManager vs. QuickBooks Online

A side-by-side comparison based on G2 review data.

MetricServiceManager

by ServiceCentral

QuickBooks Online

by Intuit

Overall rating4.24.0
Review count143,897
Ease of use8.18.4
Ease of setup7.98.3
Quality of support8.87.8
Meets requirements8.98.6
NPS38.46153841.409343
Small Business21.4%82.4%
Mid-Market57.1%14.6%
Enterprise21.4%3.0%
Total page views1810,736
Total LLM citations1645,232

ServiceManager

ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.

Pros

  • Returns Management
  • Ease of Use
  • Efficiency Improvement
  • Efficiency

QuickBooks Online

Easy Online Accounting to Organize Your Finances in One Place. Run your entire business with the #1 small business cloud accounting solution!

Pros

  • Ease of Use
  • Cloud-Based
  • Integrations
  • Easy Access
  • Intuitive
  • Invoice Management