Serviceaide ChangeGear vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 105 | 789 |
| Ease of use | 8.4 | 9.1 |
| Ease of setup | 7.8 | 8.8 |
| Quality of support | 8.5 | 9.0 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 21.153846 | 53.333333 |
| Small Business | 11.4% | 8.2% |
| Mid-Market | 49.5% | 68.0% |
| Enterprise | 39.0% | 23.9% |
| Total page views | 45 | 1,346 |
| Total LLM citations | 82 | 9,590 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction