Serviceaide ChangeGear vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | IBM Maximo IT |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 105 | 18 |
| Ease of use | 8.4 | 8.5 |
| Ease of setup | 7.8 | 8.1 |
| Quality of support | 8.5 | 8.7 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 21.153846 | 52.941176 |
| Small Business | 11.4% | 33.3% |
| Mid-Market | 49.5% | 44.4% |
| Enterprise | 39.0% | 22.2% |
| Total page views | 45 | 208 |
| Total LLM citations | 82 | 1,741 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.