Serviceaide ChangeGear vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | Hornbill Service Manager |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 105 | 137 |
| Ease of use | 8.4 | 9.0 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.5 | 9.2 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 21.153846 | 66.911765 |
| Small Business | 11.4% | 4.4% |
| Mid-Market | 49.5% | 38.0% |
| Enterprise | 39.0% | 57.7% |
| Total page views | 45 | 106 |
| Total LLM citations | 82 | 141 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.