Serviceaide ChangeGear vs. HaloITSM
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | HaloITSM |
|---|---|---|
| Overall rating | 3.9 | 4.8 |
| Review count | 105 | 22 |
| Ease of use | 8.4 | 9.8 |
| Ease of setup | 7.8 | 9.2 |
| Quality of support | 8.5 | 9.6 |
| Meets requirements | 8.7 | 9.5 |
| NPS | 21.153846 | 95.238095 |
| Small Business | 11.4% | 5.0% |
| Mid-Market | 49.5% | 55.0% |
| Enterprise | 39.0% | 40.0% |
| Total page views | 45 | 569 |
| Total LLM citations | 82 | 7,809 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
HaloITSM
Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations and extended across the whole business, halo is used by more than 5000 organisations in over 100 countries. The platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralisied platform.
- Ticket Management
- Simple
- Easy Setup
- Efficiency
- Setup Ease
- Ease of Use