Serviceaide ChangeGear vs. ConnectWise RMM
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | ConnectWise RMM |
|---|---|---|
| Overall rating | 3.9 | 4.1 |
| Review count | 105 | 83 |
| Ease of use | 8.4 | 8.5 |
| Ease of setup | 7.8 | 8.1 |
| Quality of support | 8.5 | 7.9 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 21.153846 | 46.25 |
| Small Business | 11.4% | 66.3% |
| Mid-Market | 49.5% | 28.9% |
| Enterprise | 39.0% | 4.8% |
| Total page views | 45 | 920 |
| Total LLM citations | 82 | 6,187 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
ConnectWise RMM
ConnectWise RMM is a cloud-native remote monitoring and management (RMM) solution designed for IT professionals who need to monitor, manage, and support diverse IT environments. It provides centralized visibility, intelligent alerting, and advanced automation to help teams proactively address IT challenges and prevent downtime. Comprehensive Monitoring and Visibility ConnectWise RMM delivers 24/7 monitoring across endpoints, networks, backups, cloud health and availability, and security posture.
- Ease of Use
- Remote Access
- Automation
- All-in-One Solution
- User Interface
- Easy Deployment