Serviceaide ChangeGear vs. CA Service Desk Manager
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | CA Service Desk Manager |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 105 | 20 |
| Ease of use | 8.4 | 8.4 |
| Ease of setup | 7.8 | 7.4 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 21.153846 | 47.368421 |
| Small Business | 11.4% | 15.0% |
| Mid-Market | 49.5% | 30.0% |
| Enterprise | 39.0% | 55.0% |
| Total page views | 45 | 90 |
| Total LLM citations | 82 | 105 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
CA Service Desk Manager
Formerly known as CA Service Management, Clarity SM believes delivering quality service and attaining service management maturity does not equate to a costly-to-operate software solution with a complex user experience. Clarity SM (Service Management) delivers a modern, social media-based user experience to access knowledge, collaborate, resolve issues, request services and manage IT assets to help make sure your business consumers don’t skip a beat. The xFlow innovation-award-winning user experience provides analysts with tools and context to embrace the team and make every moment count.