Serviceaide ChangeGear vs. BMC Helix Remedyforce
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | BMC Helix Remedyforce |
|---|---|---|
| Overall rating | 3.9 | 3.9 |
| Review count | 105 | 49 |
| Ease of use | 8.4 | 8.0 |
| Ease of setup | 7.8 | 7.7 |
| Quality of support | 8.5 | 8.6 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 21.153846 | 23.913043 |
| Small Business | 11.4% | 10.4% |
| Mid-Market | 49.5% | 35.4% |
| Enterprise | 39.0% | 54.2% |
| Total page views | 45 | 121 |
| Total LLM citations | 82 | 105 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
BMC Helix Remedyforce
Remedyforce is an IT service management solution built on the Salesforce.com platform that combines best-practice aligned process automation with a simple, easy-to-use experience for maximum IT productivity and innovation. Remedyforce is designed to remove complexity and help you quickly realize value.