Serviceaide ChangeGear vs. Autotask
A side-by-side comparison based on G2 review data.
| Metric | Serviceaide ChangeGear | Autotask |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 105 | 641 |
| Ease of use | 8.4 | 8.2 |
| Ease of setup | 7.8 | 7.7 |
| Quality of support | 8.5 | 8.4 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 21.153846 | 51.424051 |
| Small Business | 11.4% | 70.0% |
| Mid-Market | 49.5% | 27.1% |
| Enterprise | 39.0% | 2.9% |
| Total page views | 45 | 1,343 |
| Total LLM citations | 82 | 6,503 |
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration
Autotask
Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value.
- Ease of Use
- Integrations
- Ticket Management
- Automation
- Efficiency
- Easy Integrations