SecureLink Customer Connect vs. FixMe.IT
A side-by-side comparison based on G2 review data.
| Metric | SecureLink Customer Connect | FixMe.IT |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 32 | 221 |
| Ease of use | 9.0 | 9.7 |
| Ease of setup | 9.3 | 9.6 |
| Quality of support | 9.4 | 9.5 |
| Meets requirements | 9.5 | 9.2 |
| NPS | 59.375 | 82.272727 |
| Small Business | 15.6% | 66.1% |
| Mid-Market | 31.3% | 31.7% |
| Enterprise | 53.1% | 2.3% |
| Total page views | 27 | 80 |
| Total LLM citations | 21 | 126 |
SecureLink Customer Connect
Easily and efficiently support your customers. The number one indicator of customer satisfaction is time to resolution. SecureLink Customer Connect helps your technicians focus on supporting customers – not managing passwords, calling help desks, or troubleshooting IT issues. With a click from your case management system, one or more of your reps can immediately be working in your customer’s network with native access to RDP, web servers, databases, and any other resource. We give you a secure remote support platform for quick and easy access to your customers while reducing liability.
FixMe.IT
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines.