SAP Solution Manager vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | SAP Solution Manager | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 3.9 | 4.3 |
| Review count | 15 | 789 |
| Ease of use | 7.1 | 9.1 |
| Ease of setup | 8.1 | 8.8 |
| Quality of support | 7.4 | 9.0 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 9.090909 | 53.333333 |
| Small Business | 6.7% | 8.2% |
| Mid-Market | 26.7% | 68.0% |
| Enterprise | 66.7% | 23.9% |
| Total page views | 120 | 1,346 |
| Total LLM citations | 170 | 9,590 |
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction