SAP Solution Manager vs. OpenText Service Management Automation X (SMAX)
A side-by-side comparison based on G2 review data.
| Metric | SAP Solution Manager | OpenText Service Management Automation X (SMAX) |
|---|---|---|
| Overall rating | 3.9 | 4.2 |
| Review count | 15 | 72 |
| Ease of use | 7.1 | 8.2 |
| Ease of setup | 8.1 | 7.6 |
| Quality of support | 7.4 | 8.2 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 9.090909 | 42.857143 |
| Small Business | 6.7% | 18.1% |
| Mid-Market | 26.7% | 23.6% |
| Enterprise | 66.7% | 58.3% |
| Total page views | 120 | 180 |
| Total LLM citations | 170 | 1,595 |
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates