SAP Solution Manager vs. Hornbill Service Manager
A side-by-side comparison based on G2 review data.
| Metric | SAP Solution Manager | Hornbill Service Manager |
|---|---|---|
| Overall rating | 3.9 | 4.5 |
| Review count | 15 | 137 |
| Ease of use | 7.1 | 9.0 |
| Ease of setup | 8.1 | 8.4 |
| Quality of support | 7.4 | 9.2 |
| Meets requirements | 8.7 | 8.7 |
| NPS | 9.090909 | 66.911765 |
| Small Business | 6.7% | 4.4% |
| Mid-Market | 26.7% | 38.0% |
| Enterprise | 66.7% | 57.7% |
| Total page views | 120 | 106 |
| Total LLM citations | 170 | 141 |
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.
Hornbill Service Manager
Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger.