G2 Vendor Directory

SAP Sales Cloud vs. Backstory

A side-by-side comparison based on G2 review data.

MetricSAP Sales Cloud

by SAP

Backstory

by Backstory

Overall rating4.24.5
Review count1,003630
Ease of use8.29.0
Ease of setup8.38.6
Quality of support8.59.2
Meets requirements8.78.9
NPS44.17040467.710049
Small Business19.7%10.7%
Mid-Market35.7%35.0%
Enterprise44.6%54.4%
Total page views1,7791,018
Total LLM citations17,7492,775

SAP Sales Cloud

SAP Sales Cloud is a cutting-edge sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes. Connect data and sales processes: Unite data, processes, and people to deliver effective sales engagements that drive revenue and customer loyalty Leverage insight to accelerate sales: Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business Adapt and capture new

Pros

  • Ease of Use
  • Integrations
  • Integration
  • Lead Management
  • Analytics
  • Reporting

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization