G2 Vendor Directory

SAP Customer Identity and Access Management vs. Salesforce Platform

A side-by-side comparison based on G2 review data.

MetricSAP Customer Identity and Access Management

by SAP

Salesforce Platform

by Salesforce

Overall rating4.14.5
Review count304,647
Ease of use8.68.7
Ease of setup7.38.5
Quality of support8.78.7
Meets requirements8.79.1
NPS37.93103464.008274
Small Business20.0%20.3%
Mid-Market33.3%44.6%
Enterprise46.7%35.1%
Total page views1789,346
Total LLM citations18817,674

SAP Customer Identity and Access Management

SAP CIAM for B2C is about creating relationships built on trust, security, and compliance. For the consumer, they receive an exceptional user experience, from frictionless authentication, engagement, and personalisation across every touchpoint, channel, and brand. For your business, leverage the unified customer identity to be used across your business, both front office and back office. Increase profitability and growth, at scale.

Pros

  • Customer Support
  • Helpful
  • Ease of Use
  • Learning
  • Tools
  • Security Protection

Salesforce Platform

The Salesforce Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise.

Pros

  • Ease of Use
  • Features
  • Customization
  • Customizability
  • Customization Options
  • Integrations