Samsung Contact Center Pro vs. Lumen Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Samsung Contact Center Pro | Lumen Contact Center |
|---|---|---|
| Overall rating | 4.3 | 4.2 |
| Review count | 17 | 13 |
| Ease of use | 9.0 | 9.2 |
| Ease of setup | 9.7 | 7.9 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.0 | 8.3 |
| NPS | 41.176471 | 46.153846 |
| Small Business | 70.6% | 38.5% |
| Mid-Market | 17.6% | 38.5% |
| Enterprise | 11.8% | 23.1% |
| Total page views | 26 | 46 |
| Total LLM citations | 8 | 106 |
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support
Lumen Contact Center
CenturyLink© Contact Center Solutions offer cloud- and network-based services that provide flexibility, scalability, and low TCO, as well as a robust feature-functionality set that delivers an excellent customer experience. Call Routing: Intelligent Pre-Route (IPR) Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a CenturyLink network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network.
- Ease of Use
- CRM Integration
- Intuitive
- Easy Implementation
- Call Recording
- Helpful