Samsung Contact Center Pro vs. Broadvoice
A side-by-side comparison based on G2 review data.
| Metric | Samsung Contact Center Pro | Broadvoice |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 17 | 64 |
| Ease of use | 9.0 | 9.4 |
| Ease of setup | 9.7 | 9.2 |
| Quality of support | 9.1 | 9.2 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 41.176471 | 73.015873 |
| Small Business | 70.6% | 59.4% |
| Mid-Market | 17.6% | 26.6% |
| Enterprise | 11.8% | 14.1% |
| Total page views | 26 | 230 |
| Total LLM citations | 8 | 796 |
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support
Broadvoice
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.
- Ease of Use
- Customer Support
- Reliability
- VoIP Services
- Customer Service
- Accessibility