Samsung Contact Center Pro vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Samsung Contact Center Pro | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 17 | 189 |
| Ease of use | 9.0 | 8.7 |
| Ease of setup | 9.7 | 8.1 |
| Quality of support | 9.1 | 8.5 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 41.176471 | 39.130435 |
| Small Business | 70.6% | 16.0% |
| Mid-Market | 17.6% | 33.5% |
| Enterprise | 11.8% | 50.5% |
| Total page views | 26 | 610 |
| Total LLM citations | 8 | 1,550 |
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality