Samsung Contact Center Pro vs. 8x8 Contact Center
A side-by-side comparison based on G2 review data.
| Metric | Samsung Contact Center Pro | 8x8 Contact Center |
|---|---|---|
| Overall rating | 4.3 | 4.1 |
| Review count | 17 | 262 |
| Ease of use | 9.0 | 8.5 |
| Ease of setup | 9.7 | 8.1 |
| Quality of support | 9.1 | 8.4 |
| Meets requirements | 9.0 | 8.7 |
| NPS | 41.176471 | 39.516129 |
| Small Business | 70.6% | 37.7% |
| Mid-Market | 17.6% | 54.5% |
| Enterprise | 11.8% | 7.8% |
| Total page views | 26 | 1,136 |
| Total LLM citations | 8 | 4,289 |
Samsung Contact Center Pro
Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more.
- Customer Support
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive