G2 Vendor Directory

Rocket.Chat vs. Sinch Engage

A side-by-side comparison based on G2 review data.

MetricRocket.Chat

by Rocket.Chat Technologies

Sinch Engage

by Sinch

Overall rating4.24.5
Review count37364
Ease of use8.99.0
Ease of setup8.59.2
Quality of support8.39.3
Meets requirements8.89.2
NPS46.39769569.84127
Small Business36.7%59.0%
Mid-Market49.2%37.7%
Enterprise14.1%3.3%
Total page views1,118267
Total LLM citations17,0741,471

Rocket.Chat

Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control.

Pros

  • Ease of Use
  • Features
  • Easy Communication
  • Communication
  • Security
  • Customization

Sinch Engage

Sinch Engage (formerly MessageMedia) is a powerful all-in-one messaging platform that helps businesses connect with their customers faster, more personally, and at scale. Backed by Sinch’s 20+ years of experience in business messaging and trusted by over 40,000 businesses worldwide, the platform combines enterprise-grade reliability with user-friendly design so teams of any size can deliver conversations that build trust and drive results. With Sinch Engage, businesses can manage all of their messaging channels in one centralized workspace—including SMS, MMS, WhatsApp, RCS, and more.

Pros

  • Implementation Ease
  • Ease of Use
  • Efficiency
  • Easy Setup
  • Customer Support
  • Response Time