G2 Vendor Directory

Rocket.Chat vs. CometChat

A side-by-side comparison based on G2 review data.

MetricRocket.Chat

by Rocket.Chat Technologies

CometChat

by CometChat Inc.

Overall rating4.24.6
Review count373111
Ease of use8.99.3
Ease of setup8.59.1
Quality of support8.39.4
Meets requirements8.89.4
NPS46.39769568.932039
Small Business36.7%77.5%
Mid-Market49.2%18.9%
Enterprise14.1%3.6%
Total page views1,118313
Total LLM citations17,0741,901

Rocket.Chat

Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control.

Pros

  • Ease of Use
  • Features
  • Easy Communication
  • Communication
  • Security
  • Customization

CometChat

Real-Time Chat, Voice & Video SDK for Product Teams CometChat is a communication platform that lets developers add real-time chat, voice, and video to any app or website. UI kits, SDKs, and APIs for every major framework, plus no-code embeds for teams that need to move without engineering cycles. Moderation, notifications, analytics, and multi-tenant infrastructure are all built in. AI agents deploy on the same platform, inside the same conversations. CometChat powers 113,000+ apps, handles 7M+ messages per day across 163 countries, with a 7ms API response time and 99.999% uptime SLA.

Pros

  • Ease of Use
  • Features
  • Easy Integrations
  • Customer Support
  • API Quality
  • Staff Support