G2 Vendor Directory

Rocket.Chat vs. Bandwidth

A side-by-side comparison based on G2 review data.

MetricRocket.Chat

by Rocket.Chat Technologies

Bandwidth

by Bandwidth

Overall rating4.24.4
Review count373504
Ease of use8.98.9
Ease of setup8.58.8
Quality of support8.39.1
Meets requirements8.89.1
NPS46.39769558.77193
Small Business36.7%44.6%
Mid-Market49.2%39.3%
Enterprise14.1%16.0%
Total page views1,118901
Total LLM citations17,0745,317

Rocket.Chat

Trusted by the world's most critical organizations, Rocket.Chat Secure CommsOS® is built for high-consequence environments to deliver decision advantage: the ability to work together, verify access continuously, and keep every action auditable across agencies, borders, classification levels, and connected systems. It federates natively across protocols like Matrix and XMPP, so partners never have to adopt your system to work with you. Deploy anywhere — self-hosted, air-gapped, or in a sovereign cloud — for chat, voice, video, and governed AI agents, entirely under your control.

Pros

  • Ease of Use
  • Features
  • Easy Communication
  • Communication
  • Security
  • Customization

Bandwidth

With Bandwidth, enterprises deliver exceptional communication experiences everywhere. We enable you to integrate voice, messaging, and emergency services into your communications the way you want. Offering the simplicity of one command center, the Bandwidth platform enables a fully customized employee and customer communications stack with: - Dynamic communication APIs - The most direct-to-carrier integrations in the world - An owned and operated network that reaches 65+ countries - Automation to manage it all and get call quality and message deliverability insights via the Bandwidth

Pros

  • Ease of Use
  • Customer Support
  • Customer Service
  • Reliability
  • Navigation Ease
  • Staff Support