RingCentral Contact Center vs. Shape Software
A side-by-side comparison based on G2 review data.
| Metric | RingCentral Contact Center | Shape Software |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 243 | 65 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 8.3 | 9.3 |
| Meets requirements | 8.7 | 9.1 |
| NPS | 43.697479 | 77.966102 |
| Small Business | 50.2% | 60.9% |
| Mid-Market | 35.4% | 35.9% |
| Enterprise | 14.3% | 3.1% |
| Total page views | 2,667 | 333 |
| Total LLM citations | 8,954 | 1,678 |
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication
Shape Software
Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects.
- Email Marketing
- Lead Management
- Features
- Feature Rich
- Email Campaigns
- Landing Pages