RingCentral Contact Center vs. Avaya Contact Center
A side-by-side comparison based on G2 review data.
| Metric | RingCentral Contact Center | Avaya Contact Center |
|---|---|---|
| Overall rating | 4.1 | 4.1 |
| Review count | 243 | 189 |
| Ease of use | 8.9 | 8.7 |
| Ease of setup | 8.8 | 8.1 |
| Quality of support | 8.3 | 8.5 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 43.697479 | 39.130435 |
| Small Business | 50.2% | 16.0% |
| Mid-Market | 35.4% | 33.5% |
| Enterprise | 14.3% | 50.5% |
| Total page views | 2,667 | 610 |
| Total LLM citations | 8,954 | 1,550 |
RingCentral Contact Center
RINGCENTRAL CONTACT CENTER PRODUCT DESCRIPTION RingCentral Contact Center is an enterprise-grade cloud contact center solution designed to deploy and scale customer operations globally. Built for large-scale organizations that demand flexibility and high performance, the platform unifies enterprise communications and contact center capabilities to deliver effortless customer experiences across the entire customer journey. GLOBAL OMNICHANNEL ENGAGEMENT AND ADVANCED ROUTING RingCentral Contact Center enables businesses to connect with customers on voice and over 30 digital channels globally.
- Ease of Use
- Intuitive
- Helpful
- Efficiency
- Customer Support
- Communication
Avaya Contact Center
Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment.
- Calling Features
- Features
- Connectivity
- Analytics
- Ease of Use
- Call Quality