RingCentral AI Receptionist (AIR) vs. Microsoft Copilot
A side-by-side comparison based on G2 review data.
| Metric | RingCentral AI Receptionist (AIR) | Microsoft Copilot |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 43 | 442 |
| Ease of use | 8.9 | 9.3 |
| Ease of setup | 9.0 | 9.4 |
| Quality of support | 8.4 | 8.7 |
| Meets requirements | 8.7 | 8.8 |
| NPS | 56.097561 | 56.451613 |
| Small Business | 65.1% | 34.9% |
| Mid-Market | 20.9% | 30.9% |
| Enterprise | 14.0% | 34.2% |
| Total page views | 763 | 829 |
| Total LLM citations | 2,735 | 513 |
RingCentral AI Receptionist (AIR)
WHAT IS AI RECEPTIONIST (AIR)? AI Receptionist (AIR) is RingCentral's voice-first AI agent for small and mid-sized businesses that keeps your business always on. Businesses using AIR have seen 60% more new patient intakes, $204,000 in additional monthly bookings, and 50% reductions in inbound call time, all without adding headcount. With no configuration needed beyond basic personalization, AIR answers common business questions, sends texts, schedules appointments, captures leads, and seamlessly transfers callers to the right human agent.
- Ease of Use
- Easy Setup
- Helpful
- Features
- Intuitive
- Customer Support
Microsoft Copilot
Microsoft Copilot is a generative AI assistant for work that’s built into the Microsoft 365 apps people use every day—like Word, Excel, PowerPoint, Outlook, and Teams. It helps you stay in the flow of work by turning your ideas, content, and data into action. Powered by Work IQ, Copilot connects the dots across your work—bringing together your emails, files, meetings, and conversations to deliver more relevant, contextual, and personalized assistance. It understands how work gets done in your organization and adapts to your role, priorities, and patterns over time.