G2 Vendor Directory

Returning.AI vs. Heartbeat

A side-by-side comparison based on G2 review data.

MetricReturning.AI

by Genesiv

Heartbeat

by Heartbeat Chat

Overall rating4.34.8
Review count1236
Ease of use7.99.5
Ease of setup8.29.0
Quality of support8.19.4
Meets requirements7.99.2
NPS7588.571429
Small Business58.3%88.9%
Mid-Market33.3%8.3%
Enterprise8.3%2.8%
Total page views18460
Total LLM citations67,432

Returning.AI

Returning.AI is an AI-powered community platform that helps you grow, manage, and understand your community.

Pros

  • Features
  • Customer Support
  • Ease of Use
  • Analytics
  • Automation
  • Feedback Management

Heartbeat

Heartbeat is the all-in-one platform for community businesses. We bring together all the tools needed to run a profitable, scalable, community business — discussions, chats, courses, documents, event pages, voice channels, analytics, referral program management, and full payments suite — all under your own website.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Navigation Ease
  • Integrations
  • Customer Support