Reply vs. Zoho CRM
A side-by-side comparison based on G2 review data.
| Metric | Reply | Zoho CRM |
|---|---|---|
| Overall rating | 4.6 | 4.1 |
| Review count | 1,564 | 2,956 |
| Ease of use | 9.1 | 8.5 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 9.4 | 8.0 |
| Meets requirements | 9.1 | 8.6 |
| NPS | 77.293729 | 38.596491 |
| Small Business | 80.5% | 61.6% |
| Mid-Market | 17.3% | 32.3% |
| Enterprise | 2.3% | 6.1% |
| Total page views | 3,138 | 8,329 |
| Total LLM citations | 23,507 | 129,821 |
Reply
Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!).
- Ease of Use
- Automation
- Helpful
- Features
- Time-saving
- Customer Support
Zoho CRM
Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.
- Ease of Use
- Features
- Integrations
- Lead Management
- Easy Integrations
- Helpful