G2 Vendor Directory

Reply vs. Zoho CRM

A side-by-side comparison based on G2 review data.

MetricReply

by Reply.io

Zoho CRM

by Zoho

Overall rating4.64.1
Review count1,5642,956
Ease of use9.18.5
Ease of setup8.98.3
Quality of support9.48.0
Meets requirements9.18.6
NPS77.29372938.596491
Small Business80.5%61.6%
Mid-Market17.3%32.3%
Enterprise2.3%6.1%
Total page views3,1388,329
Total LLM citations23,507129,821

Reply

Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!).

Pros

  • Ease of Use
  • Automation
  • Helpful
  • Features
  • Time-saving
  • Customer Support

Zoho CRM

Zoho CRM is a cloud-based 360° customer relationship management tool that caters to business needs of mid-scale businesses to large-scale enterprises. Key features include contact management, sales funnels, pipeline management, workflow automation, AI-powered conversational assistant, task management, managing marketing campaigns, sales forecasting, customer support & service, inventory management, reporting & analytics, and seamlessly integrating with 500+ popular business apps in a single business system.

Pros

  • Ease of Use
  • Features
  • Integrations
  • Lead Management
  • Easy Integrations
  • Helpful