G2 Vendor Directory

Reply vs. Freshsales

A side-by-side comparison based on G2 review data.

MetricReply

by Reply.io

Freshsales

by Freshworks

Overall rating4.64.5
Review count1,5641,244
Ease of use9.19.1
Ease of setup8.98.9
Quality of support9.49.0
Meets requirements9.18.9
NPS77.29372972.296173
Small Business80.5%67.7%
Mid-Market17.3%27.0%
Enterprise2.3%5.3%
Total page views3,1381,749
Total LLM citations23,50744,516

Reply

Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!).

Pros

  • Ease of Use
  • Automation
  • Helpful
  • Features
  • Time-saving
  • Customer Support

Freshsales

Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Customer Support
  • Intuitive
  • User Interface