G2 Vendor Directory

Reply vs. Bigin by Zoho CRM

A side-by-side comparison based on G2 review data.

MetricReply

by Reply.io

Bigin by Zoho CRM

by Zoho

Overall rating4.64.6
Review count1,564877
Ease of use9.19.2
Ease of setup8.98.9
Quality of support9.48.7
Meets requirements9.18.8
NPS77.29372974.112257
Small Business80.5%90.9%
Mid-Market17.3%8.1%
Enterprise2.3%1.0%
Total page views3,1383,314
Total LLM citations23,50721,375

Reply

Reply.io helps sales teams book more meetings and close deals faster with AI-powered, multichannel outreach. It is your all-in-one sales engagement platform that automates outreach, finds leads, and turns them into booked meetings. Reply’s built for sales teams, founders, and agencies who want to grow their pipeline without the manual grind. Just plug in your strategy → Reply handles the rest. Key features: - AI SDR Agent that learns your product, finds ideal prospects, personalizes messages, engages across channels, and books meetings (in multiple languages!).

Pros

  • Ease of Use
  • Automation
  • Helpful
  • Features
  • Time-saving
  • Customer Support

Bigin by Zoho CRM

Bigin by Zoho CRM is a simplified, AI-ready customer relationship management (CRM) software designed specifically for small businesses, startups, and customer-facing teams. Trusted by 50,000+ businesses across 150+ countries, Bigin helps small businesses unify all customer-facing operations — marketing, sales, onboarding, delivery, and support and helps manage customer relationships effectively.

Pros

  • Ease of Use
  • Simple
  • Intuitive
  • Simplicity
  • Features
  • Affordable