G2 Vendor Directory

Remote Desktop Services vs. Syncro

A side-by-side comparison based on G2 review data.

MetricRemote Desktop Services

by Microsoft

Syncro

by Syncro Technologies Inc.

Overall rating4.54.5
Review count140564
Ease of use9.39.0
Ease of setup9.08.9
Quality of support8.78.7
Meets requirements9.28.9
NPS66.1870567.49556
Small Business33.6%89.0%
Mid-Market33.6%10.0%
Enterprise32.9%1.0%
Total page views1523,336
Total LLM citations1,02314,162

Remote Desktop Services

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments.

Pros

  • User-Friendly
  • Easy Setup

Syncro

Syncro unifies RMM, PSA, and Microsoft 365 security management in a single platform for MSPs and internal IT departments. Built-in AI handles the repetitive work that fills a technician's day, from alert triage to ticket updates and reporting, so teams deliver services faster and scale profitably instead of absorbing the cost of tool sprawl that creates security gaps and slows them down. RMM Built for MSPs and IT Teams Syncro's RMM delivers unlimited endpoint management with complete visibility across every client environment and internal network from a single console.

Pros

  • Ease of Use
  • Features
  • Easy Setup
  • Integrations
  • Automation
  • Customer Support