G2 Vendor Directory

Remote Desktop Services vs. ScreenConnect

A side-by-side comparison based on G2 review data.

MetricRemote Desktop Services

by Microsoft

ScreenConnect

by ConnectWise

Overall rating4.54.7
Review count140520
Ease of use9.39.4
Ease of setup9.09.1
Quality of support8.79.0
Meets requirements9.29.4
NPS66.1870580.040733
Small Business33.6%66.5%
Mid-Market33.6%30.2%
Enterprise32.9%3.3%
Total page views152621
Total LLM citations1,0234,745

Remote Desktop Services

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments.

Pros

  • User-Friendly
  • Easy Setup

ScreenConnect

ScreenConnect delivers fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. With ScreenConnect, IT teams can raise the bar for remote support and reduce customer downtime through on-demand access to desktops, mobile devices, and more. No matter where you work, how you work, and who you work for, ScreenConnect helps you serve customers securely, silently, and seamlessly.

Pros

  • Remote Work
  • Reliability
  • Ease of Use
  • Remote Access
  • Easy Communication
  • Connection Speed