G2 Vendor Directory

Remote Desktop Services vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricRemote Desktop Services

by Microsoft

LogMeIn Resolve

by GoTo

Overall rating4.54.3
Review count140474
Ease of use9.39.1
Ease of setup9.09.0
Quality of support8.78.9
Meets requirements9.29.1
NPS66.1870555.201699
Small Business33.6%35.5%
Mid-Market33.6%43.1%
Enterprise32.9%21.4%
Total page views1521,211
Total LLM citations1,0235,616

Remote Desktop Services

Remote Desktop Services (RDS) is a Microsoft technology that enables users to access and control Windows-based applications and desktops remotely over a network connection. This service allows multiple users to work on the same system simultaneously, providing a centralized computing environment that enhances resource management and security. Key Features and Functionality: - Remote Desktop Access: Users can connect to their desktops or applications from virtually any device, including PCs, tablets, and smartphones, facilitating flexible work environments.

Pros

  • User-Friendly
  • Easy Setup

LogMeIn Resolve

LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

Pros

  • Ease of Use
  • Remote Control
  • Remote Access
  • Remote Support
  • Customer Support
  • Features