Refiner vs. Verint Voice of the Customer
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Verint Voice of the Customer |
|---|---|---|
| Overall rating | 4.6 | 4.2 |
| Review count | 26 | 50 |
| Ease of use | 9.3 | 8.5 |
| Ease of setup | 8.9 | 8.1 |
| Quality of support | 9.2 | 8.6 |
| Meets requirements | 9.1 | 8.4 |
| NPS | 76.923077 | 42.857143 |
| Small Business | 54.2% | 22.0% |
| Mid-Market | 33.3% | 34.0% |
| Enterprise | 12.5% | 44.0% |
| Total page views | 118 | 978 |
| Total LLM citations | 322 | 2,040 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Verint Voice of the Customer
Verint® Voice of the Customer™ (formerly known as Experience Management™) empowers CX Leaders to optimize customer experiences in real-time. With Verint Voice of the Customer, companies can listen everywhere, act immediately, and analyze deeper than with any other experience management solution in the marketplace. Verint offers prescriptive VoC solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences.