Refiner vs. UserTesting
A side-by-side comparison based on G2 review data.
| Metric | Refiner | UserTesting |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 26 | 794 |
| Ease of use | 9.3 | 8.7 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 76.923077 | 64.130435 |
| Small Business | 54.2% | 21.2% |
| Mid-Market | 33.3% | 37.5% |
| Enterprise | 12.5% | 41.2% |
| Total page views | 118 | 2,435 |
| Total LLM citations | 322 | 25,139 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
UserTesting
UserTesting is the leader in human insight. Our Human Insight Engine empowers teams to validate decisions, co-innovate at scale, and accelerate the path to their best products and experiences. By embedding real human feedback into every stage of development—from ideation to launch—organizations can eliminate guesswork, align stakeholders, and deliver experiences that truly meet evolving customer needs.
- Ease of Use
- Helpful
- Time-saving
- Customer Support
- Features
- Testing Process