Refiner vs. Retently
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Retently |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 26 | 31 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 8.9 | 9.9 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 76.923077 | 83.870968 |
| Small Business | 54.2% | 44.8% |
| Mid-Market | 33.3% | 55.2% |
| Enterprise | 12.5% | 0.0% |
| Total page views | 118 | 111 |
| Total LLM citations | 322 | 261 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Retently
Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates.
- User Interface
- Automation
- Effective
- Helpful
- Customer Support
- Time-saving