Refiner vs. Medallia Customer Experience
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Medallia Customer Experience |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 26 | 212 |
| Ease of use | 9.3 | 8.8 |
| Ease of setup | 8.9 | 7.8 |
| Quality of support | 9.2 | 8.8 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 76.923077 | 69.856459 |
| Small Business | 54.2% | 9.6% |
| Mid-Market | 33.3% | 21.7% |
| Enterprise | 12.5% | 68.7% |
| Total page views | 118 | 1,703 |
| Total LLM citations | 322 | 21,337 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Medallia Customer Experience
Medallia Experience Cloud, an award-winning SaaS platform, leads the market in helping organizations understand, manage and improve the experiences of their customers, employees, and citizens. Medallia is equipped with the most comprehensive capabilities for capturing feedback and experience signals wherever customers are interacting, including: email, social, digital web and in-app, conversational messaging and connected devices. And, when combined with operational and transactional data fed into Medallia, organizations can understand every touchpoint along every customer journey.
- Feedback Management
- Helpful
- Ease of Use
- Customer Support
- Insights Generation
- Customer Feedback