Refiner vs. InMoment Experience Improvement (XI) Platform
A side-by-side comparison based on G2 review data.
| Metric | Refiner | InMoment Experience Improvement (XI) Platform |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 26 | 319 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.1 | 9.1 |
| NPS | 76.923077 | 86.942675 |
| Small Business | 54.2% | 47.8% |
| Mid-Market | 33.3% | 39.2% |
| Enterprise | 12.5% | 13.0% |
| Total page views | 118 | 490 |
| Total LLM citations | 322 | 3,432 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
InMoment Experience Improvement (XI) Platform
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.