Refiner vs. Gainsight Customer Success
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Gainsight Customer Success |
|---|---|---|
| Overall rating | 4.6 | 4.5 |
| Review count | 26 | 1,767 |
| Ease of use | 9.3 | 8.3 |
| Ease of setup | 8.9 | 7.2 |
| Quality of support | 9.2 | 8.8 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 76.923077 | 66.474322 |
| Small Business | 54.2% | 9.2% |
| Mid-Market | 33.3% | 57.4% |
| Enterprise | 12.5% | 33.3% |
| Total page views | 118 | 3,634 |
| Total LLM citations | 322 | 24,897 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Gainsight Customer Success
Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail.
- Ease of Use
- Centralized Information
- Visibility
- Health Monitoring
- Customer Support
- Health Scoring